People told us that they liked living at Elm Lea even though they knew that things were not right in the home. One person said 'we are like a little family, I know things are not good here but I don't want to go into a big home'. Another commented 'I have all my own bits around me, I have my room just as I want it, I like to do my own dusting and potter around'.People told us they thought there was a lack of choice in food, saying. 'All we ever get is mince, mince, mince'. Other comments included, 'My daughter in law brings in crackers so that I can have crackers and cheese but I don't always get the cheese when I ask for it, I sometimes get ham instead. She also brings me in my cereals I like Kelloggs and they don't have it here, so I keep it here in my room'. And, 'The cook only cooks what is put out for them of a morning, nothing is ever cooked from scratch. The meat pies are bought ones and there is not much meat in them'.
People told us that they liked living at Elm Lea even though they knew that things were not right in the home. One person said 'we are like a little family, I know things are not good here but I don't want to go into a big home'. Another commented 'I have all my own bits around me, I have my room just as I want it, I like to do my own dusting and potter around'.
People told us that they thought there was a lack of staff saying, 'There are only two staff on every day and one of them is the cook'.
People told us they thought there was a lack of choice in food, saying. 'All we ever get is mince, mince, mince'. Other comments included, 'My daughter in law brings in crackers so that I can have crackers and cheese but I don't always get the cheese when I ask for it, I sometimes get ham instead. She also brings me in my cereals I like Kelloggs and they don't have it here, so I keep it here in my room'. And, 'The cook only cooks what is put out for them of a morning, nothing is ever cooked from scratch. The meat pies are bought ones and there is not much meat in them'.
People told us 'It is really dark in here we can't see out of the windows to look at the birds in the garden for these awful net curtains, but the manager won't take them down'. Other comments received were 'I have lived here for five years and I have never seen a window cleaner in all that time', and, I have been here over four years and I have never seen a window cleaner'.
There is a garden area to the rear of the home people told us 'I love to out go out in the garden but have you seen the roof it is not safe, there is a big lump of concrete as you go out of the fire door above your head'. And, 'I would like to sit in the little garden at the front of the house to watch people walk by, but there is no bench out there'.