Bluebird Care Hounslow & Chiswick

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

The date of the assessment was 16 September 2024 to 24 September 2024. We carried out a visit to the service on 24 September 2024. Bluebird Care Hounslow & Chiswick is a domiciliary care agency. It provides personal care to people living in their own houses and flats. Some people received 24-hour care packages. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our assessment, 22 people were receiving support with personal care. The assessment was carried out to follow up on breaches we identified at the last inspection. The rating at the last inspection was requires improvement (published 11 January 2023) when we identified breaches of Regulations relating to safe care and treatment, good governance, and staffing. At this assessment, we found improvements had been made and the provider was no longer breaching any Regulations. People received safe care which met their needs. People received their medicines safely and as prescribed. People liked the staff who cared for them. Staff were well trained and supported. There were effective systems for monitoring and improving the quality of the service and learning when things went wrong. The provider had improved the way risks were assessed and managed, how medicines were managed, staff training and support and the governance systems.

People's experience of this service

As part of the assessment, we spoke with 4 people who used the service and the relatives of 7 other people. Phone calls to people and relatives were made by an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service. We also spoke with 5 care workers and visited the agency's offices where we met the registered manager, nominated individual and senior staff on duty. The nominated individual is responsible for supervising the management of the service on behalf of the provider. We looked at all the other information we held about the service. This included notifications from the provider and information from members of the public. We received feedback from 2 external professionals who worked with the agency. We looked at a range of records during our assessment. These included feedback and complaints the provider had received directly and how they had responded to this. People using the service and their relatives were happy with the care they received. Some people felt care workers did not always arrive on time. However, people liked their care workers and were happy with the work they carried out. People felt their needs were met and they were involved in making choices about their care. People felt safe.