30 January 2020
During a routine inspection
64 Charlton Lane provides personal care and support for five adults living with learning disabilities and autistic spectrum disorder. At the time of this inspection, five people were using the service.
The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.
People’s experience of using this service
The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.
People were complimentary about the service and told us they were happy. People were supported by staff who treated them with kindness, compassion and respect. People’s privacy and dignity was respected, and their independence promoted. The service used innovative and modern technology to support and promote people’s communication and independence. People’s communication needs had been assessed and information was presented in formats that met their needs. People were encouraged to be active members of their local community, participate in activities that were of interest to them and build relationships with those that mattered to them to prevent social isolation. People knew how to make a complaint if they were unhappy but told us they had nothing to complain about.
People were protected from the risk of abuse, and staff knew of their responsibility to protect people in their care from abuse or neglect. Risk to people had been identified, assessed and had appropriate risk management plans in place to ensure people were protected from the risk of avoidable harm. Accidents and incidents were reported and recorded, and any lessons learnt were used to improve the quality of the service. People were supported with their medicines safely and staff followed appropriate infection procedures to prevent the spread of diseases.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People’s needs were assessed, and care and support planed and delivered to meet individual needs. People were supported to eat healthy amounts for wellbeing and supported to access healthcare services where required. The service worked in partnership with health and social care professionals to ensure individual needs were met. Staff were supported through training and supervision to ensure they understood individual needs and had the knowledge and skills to support them.
The service was well led, the management team demonstrated a commitment to provide high quality care which was person-centred and promoted people’s independence. There were effective systems in place to assess and monitor the quality of the service and to drive improvements. People and their relative’s views were gathered to improve on the service and staff knew of their individual responsibilities, they told us they felt supported in their role and were happy working at the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection:
The last rating for this service was good (published 11 September 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.