9, 18 July 2013
During an inspection in response to concerns
People who used the service were provided with opportunities to discuss their views about the quality of the service they received.
We asked three people who used the service and one relative about how they found the quality of the home. All of these people were happy with the care provided and had no concerns. One person commented, 'I am happy here, the staff are good.'
There were systems in place to ensure the environment was kept safe.
We found that Kirklands care home had a consistent management team and the provider checked the quality of the services being provided.
We spoke with four staff who described that they thought the home was well led. One commented, 'I think the home is much better, lots of improvement in the last year. I think people are kept safe and looked after well, staff work well together and we have extra staff being employed too.' Another commented, 'I feel really competent, I am undertaking lots of training. Staff here are fantastic, it's much better than it used to be.'