- Care home
Mayflower Care Home
Report from 9 April 2024 assessment
Contents
Ratings
Our view of the service
We carried out this responsive assessment between 29 April 2024 and 14 May 2024. We looked at how the Mayflower Care Home assessed and planned for people's care needs, and how they trained and supervised staff to support people according to their needs and preferences. Mayflower Care Home is a residential care home providing accommodation for persons who require nursing and personal care for up to 76 people. The service provides support to older people, some of whom lived with dementia and younger adults. At the time of our assessment there were 75 people living at the service. We spoke with 9 people; however, people were confused and disorientated due their medical conditions. We observed care and support in communal areas. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us. We also spoke with 5 relatives and 13 staff during the assessment. We reviewed 9 people’s care plans, 3 staff recruitment records as well as general records for the service. These included staff training records, meeting records, policies and procedures and audits. The provider's processes and procedures had not always been effective which meant some people were at risk of harm. This evidenced that the safe domain was not consistently good. Staff delivered good quality care which met people's needs and respected people's wishes and dignity. Staff had received training they required to meet people’s needs.
People's experience of this service
People's experiences were mostly positive. However, we did observe an area for improvement with staff supporting people to eat. We observed positive interactions between people and staff. People’s privacy was respected, staff knocked on people’s doors before entering their rooms. People's relatives told us their loved ones were safe and well looked after. They were kept informed about changes in health or incidents and accidents. A relative said, “I am very happy with the care and support dad gets. [I would score it] 10/10.” Another relative told us, “This place is fantastic, the care is excellent, and all the staff are brilliant.” If things went wrong the provider was open and honest with people and their families and worked to put things right and prevent them happening again, action was taken to seek medical support when required. A relative said, “They have carried out an internal investigation when I had a concern and I was satisfied with the outcome reached.”