24, 25 September 2013
During a routine inspection
We found that people who used the service hand been involved with and consented to their care and treatment and their human rights were respected.
Care plans we looked at were person centred and contained information for care staff to provide safe and appropriate care.
No person who used the service received any help with medication at the time of our inspection. We found that staff were suitably trained and policies and procedure were in place to assist people with their medication if needed.
There were sufficient numbers of staff on duty who were suitably qualified to perform their role. Where we had found gaps in training during our previous inspection in January 2013 improvements had been made and staff were able to update their qualifications.
There had been no formal complaints made about the service at the time of our inspection. We found that suitable arrangements were in place to handle complaints and that people who used the service knew how to make a complaint.