Hanbury Court Care Home

Hanbury Court Care Home is a residential care home which was providing nursing and or personal care to 33 people at the time of our inspection. All people living at the service were older people, some of whom were living with dementia. The service can support up to 34 people in one adapted building over two floors.

People’s experience of using this service and what we found

Systems, processes and practices safeguarded people from risk of abuse. Risks to people were assessed, monitored and managed. There were enough staff working at the service to meet people’s needs. Recruitment processes were robust. Medicines were managed in a safe way. Effective infection prevention control measures were in place. Lessons were learned when things went wrong as incidents were recorded and actions completed to keep people safe.

People were assessed in line with the law before being admitted to the service, this was so the provider could be assured the service could meet people’s needs. Staff received induction and training, so they knew how to work effectively with people. People were supported to eat, drink and maintain healthy diets and people were positive about the dining experience. Staff communicated effectively with other agencies, including health care services, to ensure people received good care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People’s capacity to make decisions were recorded, their wishes respected, and they were provided with choices about their daily lives.

People thought staff were caring. People were supported to express their views. People’s privacy and dignity were respected, and their independence promoted.

Care plans were person-centred and guided staff to meet people’s needs. People’s communication needs were met. People were able to take part in activities provided by the service. People were provided with information about how to complain and when they did, complaints were responded to appropriately. The service recorded people’s end of life wishes and people and relatives were treated with respect and dignity when people approached the end of their lives.

A positive person-centred culture was promoted within the service. People and staff thought highly of the service and management. The registered manager understood duty of candour and acted appropriately when it was felt the service could do better. Staff understood their roles and the registered manager fulfilled the service’s regulatory requirements. People and staff were able to be engaged and involved with the service through meetings and surveys. Quality assurance systems monitored care so there was the potential for it to be improved. The service worked with other agencies to the benefit of people using the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for the service was good published on 01 September 2018.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.