4 November 2013
During a routine inspection
We spoke with a number of people being supported by the agency. They told us they were receiving safe and appropriate care which was meeting their needs. They said the staff members visiting them were polite, reliable and very professional when undertaking their work. One person said, 'I have the same girl supporting me all the time and I think she is brilliant. I have a wonderful relationship with her. I trust her completely'. Another person said, 'I always have the same group of carers which I find very reassuring. They are very reliable and I get on well with them all'.
During our inspection we contacted the Blackpool contracts monitoring team. They told us they currently had no concerns with the service being provided by the agency.