Archived: Bath & North East Somerset
All Inspections
29 July and 1, 2 August 2011
During an inspection in response to concerns
We did not talk with any people who use the service during this inspection. The service was previously visited in April 2011 and we talked with people who used the service at that time. When the previous inspection was carried out, people who use the service and their families were very positive of the service provided by SureCare Enabling.
We met and talked with five members of staff, including the manager of the service. We found that members of staff have not received adequate training to carry out their roles. We also found that members of staff are not clear about safeguarding vulnerable adults, or whistle-blowing, and not always comfortable with raising concerns with management. We are concerned that care is not being delivered to people who use the service safely as members of staff do not know about safe water temperatures or how to test for them.
We found that the service does not have enough members of staff to run the service safely.
7, 11 April 2011
During a routine inspection
The service provides support to people with a range of disabilities, they are supported to be able to live as they wish within the community. People have an assessment which generates the plan of care. The plan of care is then broken down into achievable steps to maximise support for people to be healthy and be safe. There are long term and short term goals with timescales to enabling monitoring to take place.