The Care Quality Commission
  • Doctor
  • GP practice

Northgate Surgery

Overall: Good read more about inspection ratings

7 Carters Square, Uttoxter, Staffordshire, ST14 7FN (01889) 562010

Provided and run by:
Northgate Surgery

Important: This service was previously registered at a different address - see old profile

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Northgate Surgery on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Northgate Surgery, you can give feedback on this service.

2 April 2020

During an annual regulatory review

We reviewed the information available to us about Northgate Surgery on 2 April 2020. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

19 June 2017

During a routine inspection

Letter from the Chief Inspector of General Practice

We undertook an announced comprehensive inspection of Northgate Surgery on 19 June 2017. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system for reporting and recording significant events.
  • The practice had the majority of defined and embedded systems to minimise risks to patient safety. The exception was that the system for managing alerts did not include a check to ensure appropriate action had been taken.
  • Staff were aware of and seen to be providing treatment in line with current evidence based guidance.
  • Clinical staff had been trained to provide them with the skills and knowledge to deliver effective care and treatment. The provider had a training programme that included all staff. We saw that training requirements had been completed or planned.
  • Results from the national GP patient survey published in July 2016 showed most scores were above average when patients were asked if they were treated with compassion, dignity and respect and were involved in their care and decisions about their treatment. The scores for access by telephone and availability of appointments were significantly higher than local and national averages.
  • Information about services and how to complain was available and we saw improvements were made to the quality of care as a result of complaints and concerns.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure; GPs had leadership roles in specialist clinical areas and staff spoke positively about the support they received from the management team.
  • The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of the requirements of the duty of candour. We reviewed the process for managing significant events and complaints and saw evidence that the practice complied with these requirements.

The areas where the provider should make improvement are:

  • Review the system for managing alerts to include a check that appropriate action has been taken.
  • Review the policy for exception reporting patients to ensure that patients who require reviews remain highlighted on the clinical system.
  • Explore ways to increase the number of patients identified as carers.


Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice