Archived: Ellys Road

Updated 15 April 2015

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

We inspected the service on 19 February 2015 as an unannounced inspection. This inspection was undertaken by one inspector.

We reviewed the information we held about the service. We looked at information received from the local authority commissioners and the statutory notifications the manager had sent us. A statutory notification is information about important events which the provider is required to send to us by law. Commissioners are people who contract the service, and monitor the care and support the service provides when services are paid for by the local authority.

We spoke with three people who lived at the service, and two relatives. We spoke with two care staff and with the manager of the service.

We observed the care and support provided in communal areas to the five people who lived at Ellys Road.

We looked at a range of records about people’s care including four care files, daily records and charts for two people. This was to assess whether people’s care delivery matched their records.

We reviewed records of the checks the manager and the provider made to assure themselves people received a quality service.

Updated 15 April 2015

We inspected Ellys Road on 19 February 2015 as an unannounced inspection. This was the first time the service had been inspected.

Ellys Road is registered to provide accommodation to a maximum of seven people. The service provides support to people of all ages with learning disabilities. There were five people living at the service when we visited.

A requirement of the provider’s registration is that they have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. At the time of our inspection there was a registered manager at the service.

People and their relatives told us they felt safe and staff treated them well. Staff understood how to protect people they supported from abuse. The provider had procedures in place to protect people against the risk of abuse and to minimise risks to people’s health and wellbeing.

Medicines were stored and administered safely, and people received their prescribed medicines as intended.

There were sufficient staff to support people safely. Staff had the support and training they required to meet the needs of people who used the service.

Management and staff understood the principles of the Mental Capacity Act 2005 (MCA), and supported people in line with these principles. People were able to make everyday decisions themselves, which helped them to maintain their independence.

People received healthcare that met their needs and people’s privacy and dignity was respected.

People enjoyed taking part in interests and hobbies that met their individual needs and preferences. People maintained links with friends and family who visited them at the home when invited.

Advocacy services were available for people who wanted to use them. An advocate is a designated person who works as an independent advisor in another’s best interest. Advocacy services could support people in making decisions about their health and care requirements, which could help people, maintain their independence.

People were supported to develop the service they received by providing feedback. The provider acted on the feedback they received to improve services.

The provider completed a number of checks to ensure they provided a good quality service to promote continuous development.