Bullsmoor Lodge

Updated 17 June 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on 7 February 2022 and was announced. We gave the service 24 hours’ notice of the inspection.

Updated 17 June 2022

We inspected this service on 26 November 2018. The inspection was unannounced. Bullsmoor Lodge is a care home registered for a maximum of 48 older people, many of whom are living with dementia. On the day of the inspection, the home was fully occupied. People in care homes receive accommodation and personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

At our last inspection on 2 April 2016 we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

People told us they felt safe. Sufficient staff were employed. Staff were safely recruited. Risks to people's health were assessed and understood.

The home sought treatment and advice from specialist health and social care professionals, where needed, to ensure people received safe care that met their needs. Medicines were stored and administered safely.

Staff had received regular training, supervision and an annual appraisal to support them to provide effective care. People had choice around what they ate and were supported to maintain good health. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.

We observed kind and caring interactions between people and staff. People living in the home and their relatives praised the caring nature of the care staff and registered manager. People were supported to increase their independence. People were involved in planning their care.

Care plans were person centred, detailed and updated as and when people's care needs changed. People were supported to lead active and fulfilling lives. Systems were in place to manage complaints.

People and relatives told us they were happy with the overall service at Bullsmoor Lodge. Quality assurance processes were in place to monitor the quality of care delivered. The registered manager worked in partnership with external health and social care professionals to ensure people's health and social care needs were met.

Further information is in the detailed findings below.