Archived: Priory Wellbeing Centre - Fenchurch Street

We rated the Priory Wellbeing Centre - Fenchurch Street as good because:

• The premises were clean.
• Staff followed a lone worker procedure to promote their safety. Staff followed safeguarding procedures.
• Consultant psychiatrists were qualified and experienced and effectively liaised with GPs and therapists.
• Staff were respectful towards people.
• The provider investigated complaints thoroughly and took action to improve the service.
• The provider had undertaken checks of the building and the quality of record keeping.

However:

• The provider did not have effective systems in place to check that alarms were working effectively and equipment, such as weighing scales, had been calibrated in accordance with the manufacturer’s recommendations.
• The provider did not have clear policies and procedures about the assistance the service gave patients in relation to addiction problems at the location.
• Staff had not always completed formal risk assessments and treatment plans.