6 September 2016
During a routine inspection
Letter from the Chief Inspector of General Practice
We undertook an announced focused inspection of Cross Hall Surgery on 6 September 2016. We found the practice to be good for providing safe care, and it is rated as good overall.
We had previously conducted an announced comprehensive inspection of Cross Hall Surgery on 18 February 2016. As a result of our findings during that visit, the practice was rated as good for being effective, caring, responsive and well-led, and as requires improvement for being safe and for providing good care for vulnerable patients. We found that the provider had breached Regulation 12 (2) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014; safe care and treatment.
The practice wrote to us to tell us what they would do to make improvements and meet the legal requirements. We undertook this focused inspection to check that the practice had followed their plan, and to confirm that they had met the legal requirements.
This report only covers our findings in relation to those areas where requirements had not been met. You can read the report from our last comprehensive inspection by selecting the ‘all reports’ link for Cross Hall Surgery on our website at http://www.cqc.org.uk/location/1-1738880838.
Our key findings across all the areas we inspected were that the practice had met the legal requirements by having:
- Purchased and installed oxygen and a defibrillator to ensure that they were suitably equipped to manage medical emergencies.
The practice had made additional improvements as follows:
- Conducted regular fire drills to ensure that staff were updated on the fire evacuation procedure.
- Provided information on the avenues of support available to patients that were carers.
- Advertised translation services for patients that did not speak or understand English.
- Created a register for homeless people so that they could register as patients to receive on-going care at the practice.
Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice