15 August 2017
During a routine inspection
You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for ‘Royal Mencap Society - Rotherham Domiciliary Care Agency’ on our website at www.cqc.org.uk’
Royal Mencap Society - Rotherham Domiciliary Care Agency provides personal care to people living in their own homes and to people living in supported living environments in the Rotherham area. At the time of the inspection 96 people were receiving care and support from the service.
The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.
People using the service told us that staff had a caring approach, and praised the way staff upheld their dignity and treated them with respect. There was a comprehensive training programme in place, which meant that staff were equipped with the knowledge and skills to meet people’s needs.
There was an effective complaints system in place, and where complaints had been received the registered provider dealt with them appropriately, making alterations to the service as required.
The recruitment system was robust, meaning that only staff with the right skills and aptitude were employed by the registered provider. Staff performance was managed via a system of staff supervisions and appraisals.
The registered provider complied with the Mental Capacity Act, ensuring that people gave informed consent to their care or that appropriate procedures were followed where people lacked the mental capacity to give consent.
Where people were at risk of harm, there were risk assessments in place, which considered the specific risks that people were vulnerable to.
Staff told us they felt supported by managers, although many said that they did not feel their views were listened to.
There was a very comprehensive and effective audit and quality monitoring system in place.