About the service:Sun Health Care Domiciliary Care Services provides personal care and support to people from the age of 18 years old who have a learning disability, autistic spectrum disorder and / or mental health needs living in their own homes and supported living services. Support packages are flexible and are based on individual people’s needs. There were 19 people receiving a regulated activity from the service at the time of our inspection.
This service provides care and support to people living in ‘supported living’ settings, so that they can live in their own home as independently as possible. People’s care and housing are provided under separate contractual arrangements. CQC does not regulate premises used for supported living; this inspection looked at people’s care and support.
People’s experience of using this service:
People and relatives told us the support was good and praised the service.
The service provided person-centred support, which considered each person’s likes, preferences, needs and their required outcomes. People’s privacy was respected, but people were easily able to socialise with others and had access to the community.
Many people’s support focused on them having as many opportunities as possible for them to gain new experiences and become more independent.
Staff spoke about people with warmth and knew people well, including their histories, likes and dislikes. People had a say in the staff who worked at the service and who supported them.
The service helped people achieve positive outcomes, built their confidence, and independence and developed people’s life skills.
People were treated with equality and their opinions valued.
Support focussed on what people wanted to do each day. People were involved in support planning and were involved in their care plans.
The service was led by knowledgeable managers who used their skills to lead staff and ensure people using the service had safe and effective support.
Risks to people’s health and safety were individually assessed and mitigated. Medicines were managed in a safe way. There were enough staff deployed to ensure people received appropriate support.
Staff had access to a wide-range of training. Staff said they felt supported and were encouraged in their development.
Rating at last inspection:
At our last inspection the service was rated Good (9 December 2016).
Why we inspected:
This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received.
Follow up:
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk