- Homecare service
Dolphin Healthcare - Wiltshire
Report from 5 April 2024 assessment
Contents
Ratings
Our view of the service
Dolphin Health Care – Wiltshire is a domiciliary care agency. An on site assessment was conducted on 30 April 2024, following this the assessment continued remotely and concluded on 21 May 2024. At the time of the assessment there were 4 people using the service. The assessment was a planned one following an inspection in January 2024 where the service was rated inadequate. The assessment reviewed key questions relating to the issues identified in the first inspection. We found that not enough improvement had been made by the provider and there were two breaches of the legal regulations in relation to, safe care and treatment and governance and 1 breach in notifications of the absence of the registered manager. Medicines were still not being managed safely. The provider stilldid not have oversight of the service and had not reported information to the Care Quality Commission as required. The provider had introduced a new electronic system and were transferring peoples’ information to it. The information of peoples' care needs was more accessible and more detailed but still did not always contain clear guidance for staff on how best to support people. Staff were did not always clearly understand how to safely support people.
People's experience of this service
Peoples’ experience of the service was varied, some people told us they felt they were not listened to and communicated with effectively. Other people said they were very happy with the support provided to them.