Magna

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

There were effective processes in place to support people to understand their rights and make decisions. People told us their preferences were respected and the service involved them in developing care and support plans.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Assessing needs during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

People were supported to understand their rights and make safe decisions. People, and their relatives where appropriate, were involved in mental capacity assessments, deprivation of liberty and best interest decisions. A person and a relative confirmed this. Staff used communication tools (for example, pictures and signs) to support decision making. People’s preferences were respected, and people were involved in the development of their support plans.

Staff were trained in completing mental capacity assessments and understanding deprivation of liberty safeguards. Staff knew how to support people to make safe choices, told us what people's 'triggers' for distress were and how they reduced the likelihood of these occurring. Strategies for supporting people post-incident were also included in staff guidance. They used positive behaviour support (PBS) strategies to support people if they became distressed, using the least restrictive options first. People’s 'triggers' or causes of distress were recorded to ensure they were addressed, removed or reduced.

Records included information about people’s capacity and how, either through verbal or non-verbal means, they were able to refuse or give consent for specific decisions. If the person was unable to consent, effective best interest decisions were made and recorded. Staff followed people’s positive behaviour support (PBS) plans and used PBS strategies to support people if they became distressed, using the least restrictive options first. People’s triggers were recorded to ensure they were removed or reduced.