The Care Quality Commission
  • Doctor
  • GP practice

Archived: Shakespeare Medical Practice

Burmantofts Health Centre, Cromwell Mount, Leeds, LS9 7TA (0113) 295 1132

Provided and run by:
Malling Health (UK) Limited

Important: The provider of this service changed. See old profile

All Inspections

6 January 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Shakespeare Medical Practice on 6 January 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events. Staff understood their responsibilities to raise concerns and report incidents and near misses.
  • Risks to patients were assessed and safely managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand.
  • Patients said they could book urgent appointments when they needed to and these were available the same day, everyday.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on. We found positive working relationships between the staff.
  • The provider was aware of and complied with the requirements of the Duty of Candour.

  • The practice offered a walk in service that was open every day. Monday to Sunday 8am to 8pm.

We saw areas of outstanding practice:

  • The practice was able to demonstrate reduced accident and emergency (A&E) attendance which was a direct result of the access available to the practice.

  • Patients from as far as 25 miles away used this practice as a walk-in centre

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice