22 and 23 July 2015.
During a routine inspection
This inspection took place on 22 and 23 July 2015. The inspection was announced to ensure that the registered manager or other responsible person would be available to assist with the inspection visit.
Making Space – Tameside Mental Health Recovery Service is registered to provide personal care and support to people affected by mental ill health living in their own homes. The aim of the service is to maintain people’s independence wherever possible, promote their wellbeing and support their chosen lifestyle.
A registered manager was in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
The people who we spoke with spoke positively about the attitude and competence of the staff and the reliability of the service being provided.
People who we asked, told us they felt safe and comfortable when being supported by the care staff. Those staff we spoke with understood their responsibilities to protect the wellbeing of the people who used the service.
Staff were able to demonstrate their understanding of the whistle-blowing procedures and were clear about the action they would take if an allegation of abuse was made to them or if they suspected that abuse had occurred.
All the people who we spoke with told us they were aware they had a care plan and that they felt they were included in any discussions about their care and support. Those care records we saw contained enough information to guide staff to deliver the care and support required by people who used the service.
We saw that care plans were reviewed on a regular basis and had been updated when changes had be noted in a person’s support needs.
Staff we spoke with told us they were appropriately trained and that support from the registered manager was good.
The provider had systems in place to monitor the quality of the service and to check that people were happy and satisfied with the service they were receiving. These systems helped the service provider and registered manager to make sure the quality of the service was maintained.
We contacted a health and social care professional who had regular contact with the service, to ascertain their views of the service provided by Tameside Mental Health Recovery Service. No concerns were expressed.