The Fieldings

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People were supported to have choice and control and make decisions about how their support was provided. People’s diverse needs were mostly supported, however people felt that limited vegetarian diet options were available. The registered manager agreed to review this. The service had an indoor smoking room. The smell of cigarette smoke could be smelt in the nearby area. It was not clear that people living near this smoking room had been consulted on whether they were happy to live in an area with second hand smoke. People’s friends and families were free to visit them with no restrictions. People were encouraged to take part in a wide range of activities both at the service and in the community which helped support their independence, health and well-being.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Every person we spoke to told us that staff were kind. We were also told that staff gave them privacy and treated people with dignity. One person said, “The staff always knock on my door before entering my room. If I don’t answer they will shout and ask if I am ok.”

Staff told us that the staff team were kind to people using the service. A staff member said, “Even if we are getting jobs done, we are always chatting to people and making good conversation with them.”

Visiting professionals told us that they had no concerns about the staff team and the staff were always kind to people while they were visiting.

During lunch time, we saw staff were focused on completing tasks and there was limited interaction with people. For example, they gave people their food but were not checking if they were enjoying their lunch or wanting any more food. However, during the rest of our assessment we saw staff were pro-active in greeting people and engaging them in conversation. We saw staff and people were playing card games together and enjoying themselves.

The written food menu did not clearly include vegetarian options. People felt non-meat food options were always offered by staff. Where non-meat options were offered to people, they felt the options could be repetitive. We reported this to the registered manager, who said they would review what food options were offered to people. Other than food options, people felt that they got treated as individuals and had their preferences met.

Staff told us that people were treated as individuals. A staff member said, “They get a person-centred approach for each resident. For example, if a certain person would like a shower at 11am everyday, we aim to make sure this happens.”

We saw staff treated people as individuals. For example, greeting them in their preferred way.

The service had an indoor smoking room. The smell of cigarette smoke could be smelt in the nearby area. It was not clear that people living near this smoking room had been consulted on whether they were happy to live in an area with second hand smoke. People’s care plans included details on what was important to people. Including daily preferences, relationships, routines and religious needs.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

People felt that there were enough staff to meet their immediate needs. They felt staff supported their needs effectively

Staff understood people’s needs well. They explained that care plans gave them good guidance on how to support people

We saw one person fall over. The staff were quick to respond and knew how to support the person in a way that they preferred.

The registered manager explained that they have a counselling style phone line, that staff can call for support and advice. The registered manager said, “Staff might not want to tell me they have issues, but I leave the phone number out. They don’t need to talk to me about their concerns, but they can still have help.” Staff told us they felt well supported by the management team. They explained that the registered manager was approachable and listened to them well.

The service had an indoor smoking room. The smell of cigarette smoke could be smelt nearby and staff regularly checked the safety of this area. There was no evidence that staff had been asked their feelings and health impact of being near second hand smoke. We reported this to the registered manager, who created a survey to send out to staff to gather their feedback.