Milton Lodge Retirement Home

Updated 24 November 2020

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the coronavirus pandemic we are conducting a thematic review of infection control and prevention measures in care homes.

The service was selected to take part in this thematic review which is seeking to identify examples of good practice in infection prevention and control.

This inspection took place on 6 November 2020 and was announced.

Updated 24 November 2020

Milton Lodge Residential Home accommodates up to 35 people in one adapted building. Accommodation is provided over two floors with a lift available for people who have mobility needs. Some people may be living with dementia. Nursing care was provided by the local community nursing teams. There were 31 people living in the service on the day of our inspection visit.

People’s experience of using this service and what we found

People's care was delivered safely. The staff team was consistent, employed in sufficient numbers and had the skills, training and recruitment checks in place to help ensure people were cared for safely. Risks within the service both individually and organisational were assessed and managed.

People's needs in relation to their health, diet and overall well-being were understood and met consistently.

People benefitted from a kind, caring and committed staff team. People and their relatives told us they were treated with kindness, compassion and respect. We observed positive and caring interactions between staff and the people they supported. People were able to be independent as possible and were also provided with prompt, sensitive support when needed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service had a positive culture and was led by a passionate and committed management team. Staff felt valued in their role and were determined to achieve good outcomes for people. The registered manager and staff had formed positive relationships with health and social care professionals and liaised with these services to help ensure people's full range of care needs were met. Quality assurance systems were effective in continuing to drive and sustain improvement across the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

The last The last rating for this service was Good (published 20 January 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.