Background to this inspection
Updated
19 February 2020
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
The inspection was carried out by an inspector supported by a Vietnamese interpreter.
Service and service type
This service is a domiciliary care agency. It provides personal care to people living in their own homes.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
We initially gave the service notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection. However, we needed to reschedule the inspection as the provider was out of the country at the time the inspection was planned.
What we did before the inspection
We reviewed information of events that the provider is required to tell us about. The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.
We used all of this information to plan our inspection.
During the inspection
We looked at records of care and support for three people and records of recruitment and training for three care workers. We spoke with the registered manager, three care workers, one person using the service and one relative to two people who used the service.
Updated
19 February 2020
About the service
‘Community of Refugees from Vietnam- East London’ service is a domiciliary care agency. It provides personal care to people from the Vietnamese community living in their own homes. At the time of the inspection the service was providing personal care to five people.
People’s experience of using this service
The service formed an important part of the local Vietnamese community. People told us they benefited from using a service which understood their culture and spoke their language. People received timely care from consistent care workers that they knew well, and staff understood how to support people with dignity and respect.
People were safeguarded from abuse as care workers were trained in recognising the signs of abuse and knew how to raise concerns. The provider worked to mitigate risks to people’s wellbeing. Medicines were safely managed by staff who understood they were only to prompt, not administer, medicines. There were safer recruitment processes to make sure staff were suitable for their roles.
People’s care needs were assessed and policies and procedures were reviewed to ensure they reflected the law and best practice. Staff received enough training and supervision to carry out their roles. The service helped people to access health services and worked to understand the barriers members of their community faced. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People’s care was planned to meet their needs and care plans were reviewed as needed. The service routinely provided information to people in Vietnamese and English to aid their understanding of the care plans and how to complain if something had gone wrong.
The provider engaged well with people, the wider community and staff to help deliver high quality care. The registered manager visited people regularly to monitor their satisfaction with their care.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection:
The last rating for this service was good (published 31 May 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.