Canal Vue

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Not rated

• Well-led

  Good

Our view of the service

We completed the assessment of Canal Vue between 20th September and 30th September 2024. The assessment was unannounced and we completed on site visit on the 20th September 2024. The assessment was completed in response to come concerns we received about the service. The service was led by a registered manager with support of operation managers. We found that the care provided was safe and delivered by staff who were motivated to support people in a way that was person centred. People were happy with the care they received. Policy and procedures were in place to support good practise.

People's experience of this service

People and their relatives told us they were happy with the care they received. They felt safe and told us staff were caring. They had confidence in the management. People's comments included, "The staff are amazing, they all do it from the heart, they are like family"; "All the staff are great here; they look after me very well"; "They know me and my needs well". Everyone we spoke to felt the atmosphere at home was lovely and staff were cheery and helpful.