We carried out a review of the data available to us about Total Quality Care Services Ltd Birmingham on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Total Quality Care Services Ltd Birmingham, you can give feedback on this service.
Total Quality Care is registered to provide a personal care service to adults in their own homes. At the time of the inspection three people were using the service. The service is a family run service employing three staff and supporting three people. On occasions the registered provider/manager would also undertake care calls.
There was a registered manager in post who was also the provider. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act (2008) and associated Regulations about how the service is run.
The registered manager and staff were knowledgeable about how to keep people safe and recognized the different forms of abuse and the action to take if required, in order to keep them safe.
The registered manager and staff had the necessary skills and knowledge to meet people’s individual needs.
People received the support they required with their diet. Other health services were advised of changes in people's health and circumstances by family members.
People's rights were protected and their consent was always sought before and during care. The service was delivered in a way that enabled people to make decisions on how they were supported and their wishes were met according to their preferences and choices.
The registered manager and staff had undertaken appropriate training so they would know how to support people who lacked capacity to make decisions for themselves. People’s dignity, privacy and independence was respected.
People were involved in the planning, assessment and review of their care and knew who to contact if they were unhappy about any aspect of their care. There was a system in place to manage complaints.
Systems were in place to monitor the service to ensure people received quality care.