16 December 2019
During a routine inspection
Miltoun House is a residential care home providing personal care to people with mental health conditions, learning disabilities and/or autism. The service can support up to 18 people in one adapted building. At the time of this inspection 16 people lived at the service.
The service applied the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.
People’s experience of using this service and what we found
People were happy at the service and felt safe. Staff had a good understanding of people’s care and support needs. Support was provided by a consistent team of staff who were visible around the service. Staff offered guidance and support to allow people to make their own decisions. Positive, caring relationships had been developed.
People were looked after by staff who had the required knowledge and skills to provide effective support. Staff communicated well with relevant professionals to ensure people received healthcare support they required.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. Choices people made were respected.
People and staff spoke positively of the management team. The service was well-run by an experienced registered manager. The registered manager attended regular forums and events to build relationships and share best practice. They were passionate about providing a high quality, effective service. The service had good links with the local community and other professionals to promote and improve people’s health.
Systems were in place to continuously monitor the service. People felt they were listened to and their views respected. The service was responsive to people’s needs and the support provided had improved their well-being and independence. Important information had been submitted to CQC as required.
For more details, please see the full report which is on the Care Quality Commission website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (last report published 18 November 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.