- Dentist
Sutton Smile Centre
Report from 28 August 2024 assessment
Contents
Judgements
Our view of the service
We carried out this off-site, announced assessment on 28 August 2024 in response to information of concern received. The provider submitted documented and photographic evidence to support their reply. The evidence was reviewed by a CQC inspector, who reported on findings, weighted against the concerns received and evidence submitted. We found the practice had met regulations. The practice had systems to manage risks. Recruitment procedures reflected current legislation. Infection control procedures followed published guidance. There was effective leadership. At the time of our off-site responsive assessment, patients could access care, support and treatment when required. Sutton Smile Centre is part of Nationwide Healthcare a dental group provider. The practice is in Sutton in Ashfield, Nottinghamshire and provides NHS and private dental care and treatment for adults and children. At the time of our assessment, the dental team included 5 dentists, a visiting orthodontist, 6 dental nurses, 2 of whom also covered reception duties, 1 dental hygienist and 1 dedicated receptionist. The practice had 7 treatment rooms.
People's experience of this service
During our assessment, we saw online feedback from 6 patients. Of the 6 patients that responded, all were complimentary of the service being provided. Comments included, the team put you at ease, make you feel comfortable and relaxed. Patients were treated with respect and staff were lovely, they offered a brilliant, swift and compassionate service.