• Dentist
  • Dentist

Cannock Dental Practice

15a Wolverhampton Road, Cannock, Staffordshire, WS11 1AP (01543) 503251

Provided and run by:
Mr. Emad Moore

Report from 30 April 2024 assessment

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Caring

Regulations met

Updated 2 July 2024

We found this practice was providing caring services in accordance with the relevant regulations and had taken into consideration appropriate guidance.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

Kindness, compassion and dignity

Regulations met

Patient feedback provided a positive view of the dental team and care provided by the practice. Patient comments included that staff were welcoming and attentive, acted with integrity, and showed compassion. Patients said staff were professional, courteous, and considerate. Patients felt they were treated as individuals, and their personal and cultural needs were respected.

Staff were aware of their responsibility to respect people’s diversity and human rights. Staff were aware of the importance of privacy and confidentiality. Staff felt respected, valued and supported in their roles. Leaders described how they supported the wellbeing of staff.

We did not receive any information from partners.

The practice had information governance arrangements and staff were aware of the importance of protecting patients’ personal information. Staff password protected patients’ electronic care records, and paper records were stored securely and complied with General Data Protection Regulations (GDPR). We saw the general environment helped to protect patients’ privacy and dignity. We were told patients were offered an alternative area to speak privately should they wish. We observed staff treating patients respectfully and were friendly and polite towards them at the reception desk and over the telephone. Staff treated patients with kindness, respect and compassion.

Treating people as individuals

Regulations met

The judgement for Treating people as individuals is based on the latest evidence we assessed for the Caring key question.

Independence, choice and control

Regulations met

The judgement for Independence, choice and control is based on the latest evidence we assessed for the Caring key question.

Responding to people’s immediate needs

Regulations met

The judgement for Responding to people’s immediate needs is based on the latest evidence we assessed for the Caring key question.

Workforce wellbeing and enablement

Regulations met

The judgement for Workforce wellbeing and enablement is based on the latest evidence we assessed for the Caring key question.