9 December 2011
During a routine inspection
As part of our review we spoke with four people by phone. These people had all recently received treatment from this dentist. People spoke highly of this dentist practice. People were satisfied with the care and treatment they had received, below are a few comments they made;
'The dentist is pleasant and polite. They explained everything to me. I am happy with my treatment'
'All of the staff were pleasant and polite'.
'The dentist saw me slightly earlier than my appointment today. Usually I never have to wait. I am always seen on time'.
'The surgery always looks clean and tidy'.
'Everything was explained to me and I was given reassurance'.
We spoke with the dental nurse who told us; 'This is a small friendly practice. We get to know our patients well. We are able to give them enough time during their appointments so that things can be fully explained. We do not hurry procedures'.