Updated 7 November 2019
Jenna Clinic (the clinic) operates from premises at 28 England’s Lane, Belsize Park, London NW3 4UE. The service is provided by Jenna (UK) Ltd (the provider), whose main place of business is in Peterborough, Cambridgeshire. The provider’s website address is www.jennaclinic.co.uk.
The provider is registered with the CQC to carry out the regulated activities Diagnostic and screening procedures and Treatment of disease, disorder or injury.
The clinic currently provides non-NHS gynaecological consultations, ultrasound and assessments for in vitro fertilisation (IVF) treatment. The provider also rents a room to a practitioner undertaking “aesthetic” assessments and botox / filler injections which are exempt from regulation by the CQC, as set out in Schedule 2 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
The clinic’s staff is made up of the registered manager, who is a sonographer and radiographer, two doctors, both of whom are based in Lithuania, but are registered with the General Medical Council, with licences to practice in England and with appropriate indemnity, one receptionist/phlebotomist and a complementary therapist.
A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
The clinic provides services principally to patients of an Eastern European background, of whom most are aged between 18 and 65 years. There are currently no patients aged over-75. Usual opening hours are 9.00 am to 8.00 pm, Monday to Friday, for pre-booked scan and blood test appointments, although appointments earlier than 9.00 am can be arranged, as well as weekend appointments.
The clinic also offers same-day appointments during the week and a number of weekend appointments are available. The two doctors, who provide gynaecological consultations and aesthetic assessments respectively, attend the clinic in person once a month.
There are four consultation rooms which are situated in the basement of the premises, together with the patient’s waiting area. The premises are not serviced by a lift.
How we inspected this service
Before the inspection we gathered and reviewed information from the provider. During this inspection we spoke with the Registered Manager at the service.
To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:
- Is it safe?
- Is it effective?
- Is it caring?
- Is it responsive to people’s needs?
- Is it well-led?
These questions therefore formed the framework for the areas we looked at during the inspection.