Background to this inspection
Updated
26 February 2021
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.
This inspection took place on 9 February and was announced.
Updated
26 February 2021
About the service
The Laurels is a residential care home for up to 29 older people and people living with dementia. There were 21 people in residence when we inspected. It is operated by Creative Support Ltd who provide residential homes and community support to people throughout England. People had single bedrooms but some rooms could be used as doubles. There were suitable shared facilities and a pleasant garden.
People’s experience of using this service
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People told us they felt safe. Staff understood their responsibilities in protecting people from harm and abuse. New members of staff had been suitably vetted. Accidents and incidents were responded to appropriately. Staffing arrangements were under review to ensure there were enough staff to meet people's needs. Medicines were suitably managed.
Staff had a good understanding of individual needs and wishes. The staff team had suitable training and experience in their different roles. Good attention was paid to health needs and people had their nutritional needs met well. People told us they enjoyed their meals and special diets were catered for.
The staff team were caring and supported people in a dignified way that also supported them to be as independent as possible.
Care planning ensured that people had the right levels of care and support. People told us they had plenty of activities and entertainments in the home. The home had employed an artist in residence and there were plans to do this again as people enjoyed this so much. Visitors were made welcome and people went out with family or with staff.
The home was managed by an experienced and suitably qualified registered manager. Senior managers of the company gave her, and the staff team, regular support. Quality was monitored and improvement made as a result. A staff member said, "If I need anything for the residents it is no problem, the management respond quickly which means I can do things that they want."
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection:
Requires improvement ( Published 15 March 2019 ).
Why we inspected:
This was a planned inspection based on the previous rating
Follow up
We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.