The Care Quality Commission
  • Dentist
  • Dentist

Bupa Dental Care Thornton - Cleveleys

40 Victoria Rd East, Thornton Cleveleys, Lancashire, FY5 5BT (01253) 826283

Provided and run by:
Mainestream Dental Care Limited

All Inspections

7 June 2018

During a routine inspection

We carried out this announced inspection on 7 June 2018 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered provider was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a CQC inspector who was supported by a specialist dental adviser.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?

• Is it effective?

• Is it caring?

• Is it responsive to people’s needs?

• Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

Are services safe?

We found that this practice was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this practice was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this practice was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this practice was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this practice was providing well-led care in accordance with the relevant regulations.

Background

Stanage Dental Practice is in Thornton – Cleveleys and provides NHS and private treatment to adults and children.

There is level access for people who use wheelchairs and those with pushchairs. Car parking spaces are available behind the practice and on local on-street parking.

The dental team includes eight dentists, eight dental nurses of whom two are trainees, one dental hygienist, one dental hygiene therapist and three receptionists. The practice team is supported by a practice manager and two administrators. The practice has seven treatment rooms of which four are on the ground floor.

The practice is owned by a company and as a condition of registration must have a person registered with the Care Quality Commission as the registered manager. Registered managers have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run. The registered manager at Stanage Dental Practice was the principal dentist.

On the day of inspection we collected 43 CQC comment cards filled in by patients.

During the inspection we spoke with three dentists, two dental nurses, three receptionists, an administrator and the practice manager. We looked at practice policies and procedures and other records about how the service is managed.

The practice is open:

Monday and Wednesday 8.30am – 7.00pm

Tuesday and Thursday 8.30am – 5.30pm

Friday 8.30am – 4.30pm

Saturday by appointment only.

Our key findings were:

  • The practice appeared clean and well maintained.
  • The practice had infection control procedures which reflected published guidance.
  • Staff knew how to deal with emergencies. Appropriate medicines and life-saving equipment were available.
  • The practice had systems to help them manage risk.
  • The practice staff had suitable safeguarding processes and staff knew their responsibilities for safeguarding adults and children.
  • The practice had thorough staff recruitment procedures.
  • The clinical staff provided patients’ care and treatment in line with current guidelines.
  • Staff treated patients with dignity and respect and took care to protect their privacy and personal information.
  • The practice was providing preventive care and supporting patients to ensure better oral health.
  • The appointment system met patients’ needs.
  • The practice had effective leadership and culture of continuous improvement.
  • Staff felt involved and supported and worked well as a team.
  • The practice asked staff and patients for feedback about the services they provided.
  • The practice staff dealt with complaints positively and efficiently.
  • The practice staff had suitable information governance arrangements.

There were areas where the provider could make improvements. They should:

  • Review the fire safety risk assessment and ensure checks of the fire alarm system, emergency lighting and firefighting equipment are carried out at regular intervals.

24 June 2013

During a routine inspection

We spoke with the practice manager, staff and patients waiting for treatment. We also spoke with people who had just received treatment from the dentist. This helped us to gain an overview of what people experienced using Stanage Dental Practice.

Patients we spoke with felt they were given enough information about treatment options. They were kept informed about how their treatment was progressing throughout the process. One patient said, "I have been coming here for years the service is first rate.' Another patient spoken with said, 'Everything was explained from the start, so I knew what options were available and what I could receive.'

Care and treatment was planned and delivered in a way that ensured patient's safety and welfare. We looked at patient records that included private and NHS patients. We spoke with the staff regarding the assessment of patients and looked at documents used. Records were up to date and kept in order of treatment provided. This meant patients knew what treatment had been given and subsequent support required before their it was completed.

Comments we received from patients were positive about the way they were treated by staff. They were satisfied with the care and support shown to them during the course of their treatment.

Patients said they were consulted throughout the treatment stages and all options were discussed with them. Patients confirmed they gave their consent to any treatment undertaken by the dentist.

18 January 2012

During a routine inspection

We spoke to a range of people about the service. They included,spending time with the dentist the practice manager, discussions with staff and patients who use the service. This is in order to gain a balanced overview of what people experience.

We spoke to people in the surgery and by telephone.They told us staff were good at discussing all their treatment options and given time to make informed decisions. One person said, "Yes they keep me 'in the loop' ." Another person we spoke to on the telephone said, "Excellent service, they always have time to talk with you about the treatment."

People spoke very highly of staff and expressed satisfaction with their treatment and care. Comments included, "All the staff have a knack of putting you at ease when you walk in the place." Also, "The staff are always polite both on the phone and when I visit the dentist."

None of the people we spoke with had any concerns about the standard of care they were receiving and people told us that they would be comfortable in raising any concerns they may have.