- Dentist
Leighton House Dental Practice
Report from 12 August 2024 assessment
Contents
Judgements
Our view of the service
We carried out this on-site announced assessment on 9 October 2024. We found the practice had met regulations. Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement. Patients were treated with dignity and respect and at the time of our assessment, could access care, support and treatment when required. Patients’ care and treatment was provided in line with current guidance and infection control procedures were in place. The practice had systems to manage risks. Leighton House Dental Practice is in Potters Bar, Hertfordshire and provides NHS and private dental care and treatment for adults and children. There was step free access to the reception of the practice which is on the ground floor. Access to the treatment rooms on the first floor was via stairs or a lift. Car parking spaces, including dedicated parking for disabled people, were available near the practice. The practice has 3 treatment rooms. During the assessment we spoke with 2 dentists, 2 dental nurses, 1 trainee dental nurse, 1 dental hygienist, 1 receptionist and the practice manager.
People's experience of this service
Two weeks before our onsite assessment, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 7 patients. All feedback was positive. Comments included, “I felt well cared for from the moment I arrived. The staff were attentive, supportive, and ensured my comfort at all times.” On the day of our assessment, we received feedback from a further 7 patients. Patient feedback provided a positive view of the dental team and care provided by the practice. Patients commented positively about the standards of cleanliness. Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed. Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care. Patients told us that when they were prescribed medicines, sufficient information was given. The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.