The people living in the home and their representatives who we spoke with generally expressed satisfaction with the service offered by the home and the support people received. People were satisfied that they had access to other health professionals when needed including GPs, district nurses, opticians and chiropodist.Comments included:
'Look after him wonderfully.'
'Reasonable here can find my way around.'
'Settled in really well now. No issues at all.'
'People are properly looked after.'
'Can get up and go to bed when I want.'
People were supported to maintain their independence. People were able to administer their own medicines if they were assessed as being safe to do so. We spoke with one person who told us 'I do my own medicines, I lock them away.' People expressed mixed views about the activities that were on offer at the home. Some people told us they got 'bored', others told us there were some activities on offer.
The comments we received indicated that the people living in the home and their representatives were satisfied with the range and quantities of food available and that care workers were available to help people when needed. These included:
'I go down to dinner sometimes, I have soft food. The chef comes and asks what I want.'
'Food not bad we get a choice.'
'Food looks good they have a choice.'
'Lots of bites and pieces. Home made cakes are nice.'
'Staff do help at meal times.'
People told us they had a good, friendly relationship with the staff, describing staff as 'Very nice lovely girls'. The representatives of the people living in the home we spoke with all commented that they felt there should be more staff on duty. Comments we received included:
'Really busy could be more staff'.
'Definitely not enough staff.'
'Sometimes a bit tight, one or two staff on. Need another staff on duty to interact.'
'Thin on the ground for staff.'