1 December 2015
During a routine inspection
We do not currently rate independent standalone substance misuse services.
We found the following areas of good practice:
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Glynn Cottage provided person-centred and recovery-focused treatment.
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Clients were extremely positive about the service and its success in helping them.
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Staff were extremely positive about their work and the support offered to them by the service.
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All staff had completed mandatory training and received regular managerial supervision.
However, we also found areas that the service provider could improve:
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The environmental risk assessment had not identified concerns regarding wide opening bedroom windows and risks of ligature anchor points (places to which people intent on self-harm might tie something to strangle themselves).
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Staff had not received training on the Mental Capacity Act.
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There were no alarm systems for staff or clients to summon assistance if needed.
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There were no locks on bedroom doors. This could affect privacy and safety.
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Staff did not always complete medication administration charts in a timely manner.
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Policies and procedures were due to be reviewed July 2015. This had not happened.
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Some staff and volunteers were working within the service before disclosure and barring checks had been cleared.