The Care Quality Commission
  • Dentist
  • Dentist

Smile N Shine Dental Practice

110 Bartholomew Street, Newbury, Berkshire, RG14 5DT (01635) 43170

Provided and run by:
Smile N Shine Dental Practice

All Inspections

7 February 2013

During a routine inspection

We met four people attending appointments who all spoke positively about the service. Two had been coming to the practice for nearly 40 years. All the people we spoke with told us that they were very happy with the care and treatment they had received. People told us they were fully involved in the decisions about their dental care and treatment. They said that the dentist always discussed treatment options and cost with them to help them make an informed decision.

The practice was clean and tidy. Personal protection equipment such as aprons, gloves and eye protection was used appropriately and infection control policies were followed. People we spoke with said that the practice was always clean and tidy.

Staff felt supported and said that they enjoyed working in the practice. They said that communication was excellent and they were all able to contribute to how the service was provided.

There was a complaints procedure and any complaint made was recorded and responded to in a timely manner.

Overall we found that the provider was operating effective systems to ensure patients received appropriate care and treatment in a clean environment.