3 July 2013
During a routine inspection
We visited The Dental Practice to look at the care and treatment provided to patients who used the service. During our inspection we spoke with ten patients who had used the service, three members of staff and the registered manager. We observed one treatment session and looked at a sample of patient record cards.
All of the patients we spoke with were very happy with the practice. One person told us 'Best dentist I've ever been to.' Another person said 'There's nothing to improve.'
Patients told us that all treatment was explained to them and that they were always asked for consent before treatment commenced.
Medical histories were reviewed with each patient before they received treatment and treatment plans contained details of the treatment proposed. Patients told us they were able to get treatment when they needed it, for example in the case of emergencies.
We saw that the practice was clean, and well maintained. All of the patients we spoke with were satisfied with the standard of cleanliness in the surgery.
We saw that staff records, criminal record checks and professional registrations were up to date but there were some gaps in the recruitment process.
Patients had never felt the need to complain but had been given information on how to make a complaint should they wish to.