Updated 21 December 2018
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team:
One inspector carried out this inspection.
Service and service type:
Penny Meadow is a care home which provides respite care. People in care homes receive accommodation and nursing or personal care. CQC regulate both the premises and the care provided and we looked at both during this inspection. A day service provision managed by the same provider ran alongside the respite service. The inspection did not look at the day service however, people using the respite service accessed activities organised by the day service and this is referred to within this report.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
We telephoned the service during the day of inspection to check that there were people receiving respite care that evening.
What we did:
We reviewed information we had received about the service since the last inspection in March 2016. We assessed the information that providers are required to send us annually. This gives us key information about the service, what the service does well and improvements they plan to make. We used all this information and the previous inspection report to plan our inspection.
People receiving respite care at the time of inspection were not fully able to share with us their experiences of the service. We did speak to one person and spent time observing how staff interacted with this person. We also spoke with one support worker and the registered manager.
We reviewed a range of records including two people’s care plans and one person’s medication record. We looked at one staff member’s recruitment record and two more recruitment records which the registered manager sent us after the inspection. We reviewed training records, records relating to the management of the service and compliments that the service had received.