The Care Quality Commission
  • Dentist
  • Dentist

Inspire Dental Southall

56-58 South Road, Southall, Middlesex, UB1 1RQ (020) 8574 4455

Provided and run by:
Inspire Dental Southall Limited

All Inspections

During an assessment under our new approach

We carried out this on-site, announced assessment on 1 July 2024. We found the practice had met regulations. The practice had systems to manage risks. Recruitment procedures reflected current legislation. Infection control procedures followed published guidance. Patients’ care and treatment was provided in line with current guidance. Patients were treated with dignity and respect. At the time of our assessment, patients could access care, support and treatment when required. There was effective leadership and a culture of continuous improvement. Inspire Dental Southall is part of Inspire dental, a dental group provider. The practice is in the London Borough of Ealing and provides NHS and private dental care and treatment for adults and children. At the time of our assessment, the dental team included 11 dentists, 2 foundation dentists,13 qualified dental nurses, 12 trainee dental nurses, 3 dental hygienists, 6 receptionists, an administrator and a practice manager. The practice had 14 treatment rooms. During the assessment we spoke with 1 dentist, 2 dental nurses, 3 receptionists and the practice manager. We also spoke with the organisations operations manager.

12 July 2013

During a routine inspection

We spoke with five people who use the service and three members of staff. We also looked at people's treatment plans, staff recruitment records, the practice's procedures for managing the risk of infection and the management of complaints.

People we spoke with were very positive about the services they received. One person said "they are very good and always make sure I'm happy with the treatment.' Another person said 'everything is fine, my dentist is very good.'

People told us they were given all the information they needed to make an informed decision about their treatment. We saw that people's medical histories were updated at each appointment and they were given a copy of their treatment plan.

There were effective procedures in place to reduce the risk and spread of infection and people told us the premises were always clean and hygienic.

The provider carried out all required checks to make sure that staff employed in the service were appropriately qualified and experienced to work with people.

The provider had an effective system to respond to any complaints received from people using the service. People we spoke with told us they understood the complaints procedure but had never needed to make a complaint. We saw that where complaints had been received, they had been investigated and resolved where possible.