16 January 2014
During a routine inspection
We found that care and treatment was planned and delivered in a way that ensured people's safety and welfare. One patient told us, 'It is a very caring practice. My dentist puts me at my ease and explains everything. They couldn't be more thoughtful.' Another said, 'I've been coming here for thirty years and wouldn't go anywhere else because i know I am in safe hands."
Patients were cared for in a hygienic environment and received their treatment in surgeries which had been designed to minimise the risk of infection. We noted that the provider had adopted best practice in relation to the use of a specific decontamination room to reduce the risk of infection.
The practice had an effective recruitment procedure which confirmed that staff were registered with the General Dental Council. We saw that necessary checks had been completed to ensure that staff were suitable for their role before they were employed.
The provider had a system to regularly assess and monitor the quality of the service that people received. This meant the practice could ensure people who used the service were protected against the risks of inappropriate or unsafe care or treatment.