29 July 2013
During a routine inspection
We saw that there were arrangements in place for obtaining consent from people. All the people we spoke with felt their consent had been asked for before treatment was given. One person told us 'They did ask for my consent, and always asked if I was happy all through my treatment.'
People received treatment that met their needs. Everyone we spoke with was happy with the treatment that was provided to them. One person told us 'They have been so helpful to me and boosted my confidence and assertiveness. My relatives have really noticed a difference.'
People using the service told us they felt safe with staff. Staff we spoke with were able to identify signs of abuse and knew the actions to take.
We saw that records of qualifications, criminal record checks and professional registrations were up to date.
People using the service told us that if they were unhappy about anything they would tell the office. One person said 'I would speak to my therapist, or ring the office.'