Updated 13 November 2017
Urgent Care Centre (UCC) - Scarborough is based in the Scarborough hospital accident and emergency A/E department and provides an urgent care and an out-of-hours service through a contract with Scarborough and Ryedale CCG. The population for Scarborough is approximately 102,000. Yorkshire Doctors Urgent Care (YDUC) which provides the service is part of a national organisation, Vocare Limited, which provides urgent care and out-of-hours services (OOHs) to 10 million patients across the United Kingdom.
Patients can access the out-of-hours service from 6.30pm to 8am Monday to Friday and 24 hours throughout Saturday, Sunday and Bank Holidays. Calls to the out-of-hours service are handled by the NHS 111 telephone number. Patients are informed whether they will receive a telephone triage by the clinician in YDUC or face to face contact. The calls are passed directly to the YDUC system and appointments are directly booked for patients in the YDUC diary. The telephone triage system prevents unnecessary journeys for patients and enables appropriate coordination of home visits and appointments according to clinical urgency at the OOH /Urgent Care Centre (UCC) at Scarborough A&E department. Patients presenting at A&E are assessed and streamed to the most appropriate service for further assessment and treatment, either A&E or the OOH/UCC service. A mixture of YDUC and Acute Trust staff provide the streaming service for patients presenting, this is on an agreed rota schedule.
There is a Local Clinical Director for Scarborough and a stable clinical staff team. There are two full time GPs and two part time GPs covering the UCC - Scarborough and UCC - Malton sites. There are four full time nurses and nine part time nurses based at the UCC - Scarborough and UCC - Malton sites. There are 14 bank GPs and eight part-time nurses who split their shifts between Scarborough and Malton (bank staff are GPs and nurses who are not employed permanently by YDUC but who are available to work as and when required). All of the clinicians, permanent and bank, will work across all the centres covered by YDUC as and when required.
The service employs a number of both male and female GPs and nursing staff from the local community. The clinicians are supported by an administration / call handling team, receptionists, drivers and a management team who are responsible for the day to day running of the service.
The service supported the training of GP Registrars; doctors who are training to become GPs.