28 November 2013
During a routine inspection
We spoke with three patients, all of whom spoke highly of the care and treatment provided at the practice and of the professional manner of the staff. Comments included, 'brilliant', 'I rate them very highly' and 'value for money'.
People's privacy, dignity and independence were respected and care and treatment was planned and delivered in a way that ensured people's safety and welfare.
People who used the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.
People were protected from the risk of infection because appropriate guidance had been followed. People were cared for in a clean, hygienic environment.
People were cared for by staff who had been supported to deliver care and treatment safely and to an appropriate standard.