During a check to make sure that the improvements required had been made
The report told us that the agency ensured people now signed their care plan and their service agreement. Care plans were in the process of being reviewed and updated. The risk management procedure had been reviewed and more detailed risk assessments had been completed.
The procedure for recording staff induction and monitoring staff practice had been improved and induction records were now kept in the office. Records of staff supervision were being recorded, including work based observations to show that staff were competent in their role, carried out the tasks identified in individual care plans and worked in line with policies and procedures.
We were sent a copy of the staff training matrix which showed the training staff had completed. The provider told us that both the paper based and computerised records were now accurate and up to date.
The report from the provider showed that appropriate action had been taken to ensure records were accurate and fit for purpose.