3 January 2013
During a routine inspection
Suitable arrangements were in place to provide emergency first aid and resuscitation if needed. Procedures were in place to ensure that equipment was appropriately decontaminated and sterilised. Staff were able to describe these arrangements clearly and had been appropriately trained in the prevention of infection and first aid. This helped to make sure people's health and welfare was protected.
Information on making complaints was available to people who used the service. People said they would feel able to raise any concerns with staff, should the need arise.