16 January 2013
During a routine inspection
During the inspection we spoke with two dentists, two dental nurses, the practice manager and the lead person for the infection prevention and control practices. After our inspection visit, we spoke by telephone with six people who were registered with the practice to ask them about their experiences of the service.
People that used the practice told us that they were happy with the quality of treatment received. They felt they were given enough information about their treatment options and that all treatments were fully explained to them. Their comments included, 'Very impressed with the treatment.' and 'Give very clear explanations, I am told about the costs and given a treatment plan.'
Staff received a range of training so that they had up to date knowledge and skills in order to treat people safely when they attended the practice.
People told us that the practice was clean and tidy and that they had no concerns about hygiene. We found that the provider had effective infection control procedures in place. This meant the risk of infection for people using the service was minimised.
There were systems in place that ensured people using the service were asked their views about the service so the provider could use the information to improve.