Woolton Dental Practice

Updated 29 July 2024

We had previously undertaken an unannounced focused on-site assessment on 11 June 2024, where we only covered the safe key line of enquiry. We found the practice had met all regulations related to the safety of the service. We carried out this announced on-site assessment on 12 September 2024 to assess effective, caring, responsive and well led. We found the practice had met regulations all regulations. Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement. Patients were treated with dignity and respect and at the time of our assessment, could access care, support and treatment when required. Patients’ care and treatment was provided in line with current guidance and infection control procedures were in place. The practice had systems to manage risks. The practice is in Liverpool and provides NHS and private dental care and treatment for adults and children. There was step free access to the practice and car parking spaces, including dedicated parking for disabled people, were available near the practice. At the time of our assessment, the dental team included 2 dentists, 1 hygienist, 2 qualified dental nurses, 3 receptionists and 1 practice manager. The practice had 4 treatment rooms. During the assessment we spoke with 1 dentist, 1 dental nurse, 1 receptionist and the practice manager.

Updated 29 July 2024

Three weeks before our onsite assessment, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 2 patients. On the day of our assessment, we saw patient feedback from a further 5 patients. Patient feedback provided a positive view of the dental team and care provided by the practice. Comments included, “Great communication and good service”, “All staff members are kind and helpful and understanding to any changes of circumstances” and “Staff were lovely and professional”. Patients commented positively about the standards of cleanliness. Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed. Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care. Patients told us that when they were prescribed medicines, sufficient information was given. Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources. The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.