Updated 3 October 2022
We undertook a follow up focused inspection of 10 Hall Lane Dental Practice Limited on 18 August 2022. This inspection was carried out to review in detail the actions taken by the registered provider to improve the quality of care and to confirm that the practice was now meeting legal requirements.
The inspection was led by a CQC inspector who was supported by a specialist dental adviser.
We undertook a comprehensive inspection of 10 Hall Lane Dental practice Limited on 16 December 2021 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We found the registered provider was not providing safe and well led care and was in breach of regulations 12 and 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. You can read our report of that inspection by selecting the 'all reports' link for 10 Hall Lane Dental Practice Limited on our website www.cqc.org.uk.
When one or more of the five questions are not met, we require the service to make improvements and send us an action plan. We then inspect again after a reasonable interval, focusing on the areas where improvement was required.
As part of this inspection we asked:
• Is it safe?
• Is it well-led?
Our findings were:
Are services safe?
We found this practice was providing safe care in accordance with the relevant regulations.
The provider had made improvements in relation to the regulatory breaches we found at our inspection on 16 December 2021.
Are services well-led?
We found this practice was providing well-led care in accordance with the relevant regulations.
The provider had made improvements in relation to the regulatory breaches we found at our inspection on 16 December 2021.
Background
This report is about 10 Hall Lane Dental Practice Limited.
10 Hall Lane Dental Practice is in the town of Upminster in the London Borough of Havering. The practice provides NHS and private dental care and treatment for adults and children.
There is level access to the practice for people who use wheelchairs and those with pushchairs. Car parking spaces, including dedicated parking for people with disabilities, are available on both the premises and surrounding roads.
The practice has five treatment rooms. The dental team includes two principal dentists, two associate dentists, three dental nurses, three receptionists and one practice manager. At the time of inspection, the practice was actively recruiting for dental hygienists.
During the inspection we spoke with two dentists and the practice manager. We looked at practice policies and procedures and other records about how the service is managed.
The practice is open Monday to Friday from 8.30am to 5.15pm. During out of hours, patients were advised to contact the NHS 111 service for urgent and emergency care.