23 April 2014
During an inspection looking at part of the service
We gave the provider short notice of our inspection so that any disruption to people's care and treatment were minimised. During our inspection we spoke with two people who used the service and looked at the care and treatment records of four people. We spoke with the practice manager and three members of staff. We found that the provider had made the necessary improvements.
People's care needs were assessed and documented. This meant that care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare. One person told us, 'When I came for my treatment I was given a form to complete to update my medical history".
Staff had the information they needed to act on any safeguarding concerns about children and vulnerable adults.
People were protected from the risk of infection because appropriate guidance had been followed.
Staff were trained and supported to deliver care and treatment safely. One person told us, "The staff are very polite and helpful".
The provider had an effective system to regularly assess and monitor the quality of service that people received.