28 February 2013
During a routine inspection
We spoke with people in private at the practice address. Everyone we spoke with said that they were treated with respect and kindness. They said they gave agreement for their treatment and they had their treatment options fully explained to them. People told us they were supported to make decisions and choices regarding their care and treatment. One person said 'Everything is explained in detail everyone is so kind.' Another said 'He (the Dentist) is very good and gives me options.'
People told us they did not have to wait too long for appointments and that they are always welcomed in a friendly manner. One person said 'If ever you are having a problem they try their best to accommodate you immediately.' Another told us 'When I have had toothache, I am seen on the day I ring, they are very good here.'
People commented that they thought the surgery and practice building were clean. One person said 'It always smells clean.'
Staff told us that they were supported by the dentists and other team members and that they were positively encouraged to complete their Continuing Professional Development (CPD).
People told us that they had not had any need to complain; but if necessary they would speak either to the dentist or the practice manager.